Q: How to handle a company that failed to complete contract and their loan company seeking payments?
Hired a company to remodel bath/tub area. They put in wrong materials, wrong (cheap) hardware, total sloppy job. We had local manager come in, he said they have to tear out and start from scratch. Then we never heard from them again. Multiple phone calls to salesman/manager/corporate HQ have gone unanswered for months. Luckily, our down payment was made on American Express and they have credited our account for that portion (still have to wait 90 days for full credit). However, the loan issuer used by the company for the remainder is now saying we are on the hook for the rest anyway as they have paid the company. I don't know where to start. Thanks in advance.
A: It sounds like you may have claims against the contractor - and defenses on the loan. It will be based (in part) on some additional facts and the contents of any written documents you signed. I suggest contacting a Wisconsin consumer lawyer for a free consultation to discuss your rights and options.
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