Q: Product Liability question.
I've been going through the claims process for a product liability claim. The problem is not the product but the packaging the product came in. The Claims Adjuster had me send the product back to the insured for them to investigate. Wouldn't the Claims Adjuster do this? My claim was denied; even though before the Owner of the company sent my claim to his insurance company he emailed me saying he was getting with the supplier of the packaging to see if they can adjust the opening. He even acknowledged that what happened sounded like an accident. The claim's adjuster said the email that the owner sent me would not have mattered in their decision.
A California attorney could advise best, but your question remains open for three weeks. One could only guess why the adjuster had you send the product back to the insured. Some additional details would be helpful to assess the claim, in terms of the type of defect, injuries, and other factors. You mention something about the adjuster's decision. If this decision involves denial of your claim, one option is to see if a product liability law firm would offer a free initial consult to assess the claim. Good luck
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