Q: How/where do I get compensated for hair loss from a hair product with misleading/false claims?

A: There are few things more frustrating that companies that make promises to their customers, who rely on the promise, then only to find out that it is a lie. "Best Burgers in Town", "World-Famous Pizza", those all make us expect their products to be good--if not the best in town.

You do not explain the details of your particular suit, but it would likely have to be a very specific promise to you to have a valid claim against a consumer. And, puffery, is allowed if a reasonable person would believe it to be a false claim that is simply a selling posture (i.e., "It runs like a dream") Claims such as, "Yep, the Ford Pinto was the best car ever made", well, most reasonable people would believe that is not true--and that anyone making that statement is clearly lying; however, it is a subjective belief that is open for debate and one that a reasonable consumer can research. And, no one can say that they relied on that statement to by the car and it was the sole reason they bought it. Were the promises about your results of the hair product such that anyone would agree that they lied to you or misled you in a way that more than just puffery? Did the box say, "Guaranteed to not make your hair green" and then your hair turned green? If so, you probably have a claim and the damages will be the issue left to prove.

I think you should evaluate why your claim is more than just an ordinary "buyer beware" case and why the company should be held liable to you. It seems that they would give you your money back for the product if you write a complaint letter to the company; if you are seeking a lot of money, then you will need more proof that the product directly caused the damage. One rule of thumb, if you have a great case, you should be able to find a competent attorney who recognizes that fact and will take it. I know it can be frustrating. I hope you have a remedy to the problem it caused and wish the best for you.