Q: How do I make insurance pay for a rental car?
I was in a multiple car collision and was not found at fault. The at fault insurance is refusing to pay for my rental car while parts are on backorder. They say they only pay for rental car while the car is actively being repaired. However with the missing parts the car is undriveable. I'm potentially in the situation of having to pay over $2,000 out of pocket. I don't know what my rights are in this situation, or how to make an effective argument against the insurance company to pay. Is there anything I can do in this situation?
A: First, look for a better rental deal. Secondly, get them to put in writing that they only cover it while the car is being "actively repaired." Get a letter from the dealer saying they are ready to repair except waiting for parts. Send that to them. Then contact the Consumer division of the Texas Attorney General's office. If you were hurt, get a consult from a member of the Texas Trial Lawyers Assn--they give free consults. Look for one who handles insurance cases as well. You may have a claim. Good luck!
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