Germantown, MD asked in Consumer Law, Contracts, Business Law and Civil Litigation for Virginia

Q: Car dealership refused to cancel my service contract & gap insurance even though they have a 30 day cancellation policy

I discovered days after purchasing my car that the dealership slipped a service contract and gap insurance into my loan contract. I then called/emailed the dealership multiple times asking for a cancellation but they refused, insisting that my car loan was tied to those products (contract says otherwise). When I complained to Better Business Bureau (BBB), the dealership told BBB that cancellation only happens within 30 days and I was late, which is not true. I requested cancellation less than 30 days after purchase and I have emails and phone records to prove it. What should I do?

1 Lawyer Answer
F. Paul Maloof
F. Paul Maloof
Answered
  • Alexandria, VA
  • Licensed in Virginia

A: Your recourse is to file a breach of contract lawsuit against the dealership. It will be your burden of proof to persuade the Judge that your claims are proven by a preponderance of the evidence.

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