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Virginia Consumer Law Questions & Answers
1 Answer | Asked in Consumer Law and Small Claims for Virginia on
Q: Can we file a lawsuit against Ashley furniture for false advertising and misinformation?

We purchased bedroom and dining room furniture from Ashley furniture about a year ago. The furniture's cost us about $8000 plus insurance coverage of $600. In about a year, the coating of the furniture has been peeling off, the chairs legs are lose and the joints are broken. We reached out to... Read more »

Robert R Weed
Robert R Weed answered on Dec 3, 2019

Virginia has some of the weakest consumer protection laws in the country.

One place to look for a lawyer who could be able to take it on is National Association of Consumer Advocates. https://www.consumeradvocates.org/find-an-attorney

1 Answer | Asked in Consumer Law for Virginia on
Q: What can we do if the landlord doesn’t clear the crawl space and plumbing problem?

We recently moved into it rental house in July a couple of months later we noticed that the crawl space was filled with water and feces. We noticed because the smell was coming into the house. We have contacted the landlord on numerous occasions and he continues to stall. What can we do as... Read more »

Tim Akpinar
Tim Akpinar answered on Nov 16, 2019

I'm sorry your post remains open for three weeks. Consumer law attorneys don't really deal with these types of issues. Try reposting in the Landlord-Tenant section. A Virginia L-T attorney would have a better chance of picking up your question there. Good luck

Tim Akpinar

1 Answer | Asked in Consumer Law for Virginia on
Q: Another do I pay?

Was told I had zero balance and given copy of invoice showing total due 0.00

They say it was a mistake. Do I pay?

Tim Akpinar
Tim Akpinar answered on Oct 4, 2019

A Virginia attorney could advise best here, but your question remains open for two weeks. As a general matter, entities, whether they be banks, stores, or other parties to a contract generally have the right to reconcile errors that result in windfalls to the other side. Ethically, the law is also... Read more »

1 Answer | Asked in Consumer Law for Virginia on
Q: Consumer rights
Adam Savett
Adam Savett answered on Aug 30, 2019

Sometimes they have them, and sometimes they don't.

Depends on contract / statute /common law.

1 Answer | Asked in Consumer Law and Civil Litigation for Virginia on
Q: On July 29th I had a vehicle towed from in front of a service station and placed in storage.

On August 1, I went to recover my vehicle and was charged 475.00. There was an issue later that day in recovering my vehicle, the individual picking it up was late arriving to the garage, even though the operator was still there, he refused pickup on my vehicle. On August 6 I again made... Read more »

F. Paul Maloof
F. Paul Maloof answered on Aug 6, 2019

I do not handle vehicle towing cases. Sorry.

1 Answer | Asked in Consumer Law and Civil Litigation for Virginia on
Q: My vehicle was towed prior to 5:00pm from a service station parking lot on Monday. I went to pay recovery fee on Thurs.

August 1 and was charged $475.00 . Is this excessive for the commonwealth of Virginia. Upon questioning the company owner about the charges his reply was “Because I can!!!”

F. Paul Maloof
F. Paul Maloof answered on Aug 6, 2019

I do not handle car towing cases. Sorry.

1 Answer | Asked in Consumer Law, Contracts, Energy, Oil and Gas and Small Claims for Virginia on
Q: MonPower refuses to start my service because the last landowner had a back bill. I even sent them a copy of my lease

Is it legal to deny me electricity for a stranger's debt?

Bruce Alexander Minnick
Bruce Alexander Minnick answered on Jul 15, 2019

The amount of money involved is way too small to be of interest to most lawyers. FYI, the law is not designed to solve every little problem that comes your way during this lifetime; the Latin phrase for this rule is "De minimus non curat lex."

Pay the balance and then sue the deadbeat who...
Read more »

1 Answer | Asked in Consumer Law and Collections for Virginia on
Q: Going back to April 2009 a judgement was put against me for a credit card in General District Court. Had some problems.

Received a garnishment summons today through my employer for a court date in October 2019 in Circuit Court. What are my rights in regards to Statatue of Limitations in the State of Virginia? Do I just show up for the court date and explain to the Judge this is time barred and the case should be... Read more »

Robert R Weed
Robert R Weed answered on Jul 9, 2019

It's not time barred. Once they have a judgment against you they can garnish for ten years; AND they can extend it for another ten.

If you have a judgment you need to either pay, or file bankruptcy. Only very rarely do they just go away.

1 Answer | Asked in Collections, Consumer Law and Contracts for Virginia on
Q: I hired a property manager for my unit in Puerto Rico. She collected the taxes for the Tourism company and was supposed

to file them for me. They say they have not received the forms or taxes. I live in the US mainland, Virginia. Is there a way I can get the records she says she filed or the money I paid her back? Thank you.

Bruce Alexander Minnick
Bruce Alexander Minnick answered on Jul 2, 2019

If you and the property manager have a written contract you should look to it first, before doing anything. If you do not have a written contract you might be out of luck. But in either event you can always hire a lawyer licensed to practice in Puerto Rico to help you get the missing money back.

1 Answer | Asked in Bankruptcy, Consumer Law and Contracts for Virginia on
Q: Car was repoed and sold. No presale notice was sent to me only the deficiency balance. Do I gave any recourse?

The car was purchased in California but repoed in Virginia where I had moved to a few months earlier. It was charged off before being repoed

Timothy Denison
Timothy Denison answered on May 24, 2019

You may have recourse against the seller if you can prove they did not comply with the notice provisions of the statute.

3 Answers | Asked in Bankruptcy, Consumer Law and Contracts for Virginia on
Q: Car was repoed and sold. No presale notice was sent to me only the deficiency balance

The car was purchased in California but repoed in Virginia where I had moved to a few months earlier. It was charged off before being repoed

Timothy Denison
Timothy Denison answered on May 23, 2019

If you didn’t receive notice, you may have recourse again the lender.

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1 Answer | Asked in Consumer Law, Real Estate Law, Land Use & Zoning and Landlord - Tenant for Virginia on
Q: Is my lease valid if the owner did not have the proper zoning permit for an accesory dwelling in Arlington?

Zoning enforcement just said the property is in violation of zoning because the owner does not have the proper permit to divide a single family home into a duplex. Can i get my deposit and rent money back? The owner doesn't want to end my lease.

Do I have good grounds to file a lawsuit?... Read more »

F. Paul Maloof
F. Paul Maloof answered on Apr 7, 2019

If the landlord will not agree to terminate your lease, you will need to file suit and seek a judge to determine the lease is void as a matter of law.

1 Answer | Asked in Consumer Law and Landlord - Tenant for Virginia on
Q: Owner wants to install a French drain 2 weeks before we move. Huge mess, lots of noise. Do I have any rights?

We’ve been here for 4 years and have a lot of stuff in the garage. We go back and forth in the garage, have a dog, and homeschool one of our kids. This will be a noisy, messy situation. He simply doesn’t want to have to live with it being done when he moves back into the house. We have so much... Read more »

F. Paul Maloof
F. Paul Maloof answered on Apr 1, 2019

The tenant has a right pursuant to the common law covenant if quiet enjoyment to not be disrupted by the landlord or its agent during the term of the lease. Your recourse is to sue the landlord and seek a temporary restraining order until the lease term end.

1 Answer | Asked in Consumer Law and Real Estate Law for Virginia on
Q: Failure to protect client's interests; failure to exercise reasonable degree of care; failure to exercise ordinary care

Realtors licensed to do business in the state of Virginia failed to exercise fiduciary responsibilities to client; failed to protect client's interests, failed to exercise reasonable degree of care; failed to exercise ordinary care;

Richard Sternberg
Richard Sternberg answered on Feb 2, 2019

Those seem to be your legal conclusions as might some day be reached by a court after trial. Perhaps you should review the facts with a lawyer privately and ask questions about whether your facts meet those legal standards.

1 Answer | Asked in Consumer Law and Collections for Virginia on
Q: I have a student loan in va it's not federal but not private . Is there a statute of limitation?

Promissory note says 2011. Attorney general has it now and is taking my tax refund. Just filed a chapter 7

L. Ilaine  Upton
L. Ilaine Upton answered on Jan 25, 2019

The loan has to be either federal or private. There is no other option. Ask for a copy of the promisssory note, if you don’t have it anymore. And a payment history. That’s your first step to figuring this out.

1 Answer | Asked in Banking, Consumer Law, Contracts and Criminal Law for Virginia on
Q: Can a bank sue me for overdraft charges from November 2010? Received a phone call yesterday saying I will be served.

When I called back the man was not nice and said once papers are served on January 23, 2019 he can no longer help me. That today payment would be $415 (on a $100 overdraft fee) if I go to court payment would be $1245 with court fees. I googled the company EDR in Maryland but couyfind any... Read more »

Timothy R Johnson
Timothy R Johnson answered on Jan 22, 2019

They can sue you, but you will probably maintain a strong defense that the claim is past the statute of limitations, unless you acknowledged the debt on the phone call.

1 Answer | Asked in Consumer Law and Civil Litigation for Virginia on
Q: I'm requesting referral to appropriate lawyer based on type of case.

I received a weight loss/fat reduction service from a fitness center in VA. This required creation of a record of treatments that included PII and photographs of me in underwear ("before and afters") and showing my face. An employee providing me this service was terminated, and took with her my... Read more »

F. Paul Maloof
F. Paul Maloof answered on Jan 16, 2019

Contact the Commonwealth Attorney for the jurisdiction in which the business is located and make a formal complaint.

1 Answer | Asked in Consumer Law for Virginia on
Q: What type of claim should I file against a repo company that damaged my car during tow and transport? Warrant in debt?

I'm asking about 15,000 for damage and inability to safely drive car for over a month.

Jay Braddock Jackson
Jay Braddock Jackson answered on Sep 27, 2018

Your collision or comprehensive coverage is the best way to go. you will need to pay the deductible initially, but when your insurance company files a claim against the tow company or their insurer, they will include your deductible in their efforts and when they are paid, they will return your... Read more »

1 Answer | Asked in Banking, Civil Litigation and Consumer Law for Virginia on
Q: What are my options? My bank accessed an account that I am not listed on and processed my reguested transactions.

24 hours later, the police came to my house and arrested me. Ripped from my house, humiliated, hurt and Incarcerated for 5 days because a bank employee did not verify the proper authorized person or people listed on the account. Since I did not violate any laws but I was arrested and charged, can I... Read more »

F. Paul Maloof
F. Paul Maloof answered on Sep 23, 2018

This Is a criminal law matter which I do not handle. Sorry.

1 Answer | Asked in Consumer Law, Real Estate Law and Landlord - Tenant for Virginia on
Q: LL retaliated after notice of repairs not made by refusal to accept new signed lease before he got letter

We were on month to month, we signed new 1 yr. lease on 8/5/2018 prior to LL receiving our letter Monday of non-repairs of leaking roof and inside walls, received letter today that we are to move out by 09/30/2018, even though we had already signed a new lease the day before! This is retaliation... Read more »

F. Paul Maloof
F. Paul Maloof answered on Aug 10, 2018

You will need to petition the Court in the city or county where the premises is located and ask the Judge to make a determination about who is right regarding the residential lease.

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