Q: Can a sheriff department deny an inmate any and all phone calls? I was told my son has not " earned" phone privileges.
A:
You are not the first person to be confused by the inmate phone system. First off, the inmate must call you. You cannot call the inmate. Calls are not free so payment must be arranged for the inmate to call you.
If you deposit money online in the INMATE ACCOUNT then they have the freedom to spend the money on phone calls to anyone, or any other communications services available at El Paso County Jail. With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want. Collect calls allow you to accept and pay for calls to your landline phone account. This means that if you “accept” the collect call from your inmate, all the charges for that call will then be billed to your landline phone account and will show up and be listed on your next local phone bill. Expect additional fees from your carrier. With Quick Connect, you leave a debit or credit card on file. Calls to you from your inmate will be billed immediately to your card. When the call comes, follow the instructions from the automated system to pay for that one phone call on the spot.
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