Q: I am unhappy with services from ADT. Can I get out of a contract?
I am in a 2 year contract in California and would like to cancel my services. However, because I have 18 months left in the contract, I would have to pay a 75% penalty of the remaining months. They have been unhelpful with tech support and I have been dissatisfied. Is there any way I can legally get out of the contract without having to pay a penalty?
A: Three initial steps towards resolution: [1] outline how you are not happy with their delivery of services to their customer service department ... and let them know that various social media outlets, like Yelp, will hear of your dissatisfaction with their support/tech services ... and you are seeking to terminate the contract early without penalty ... [2] if no benefits received in step one, then draft a narrative on the events and circumstances that you think that they have not delivered as per the terms of the signed agreement ... then, [3] if you believe you have a decent case, take the matter to small claims court.
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