Q: How to get my money back
I paid a company for the service that was not provided, we also have a money back guarantee but the company refuses to refund my money
If you're not able to make further progress with the customer service dept, you could reach out to civil litigation attorneys to discuss options. Depending on the amount in dispute, you could also look into small claims court. Here is a link to their online resources - NY Court System - https://www.nycourts.gov/courthelp/smallclaims/
If you feel you could handle the matter yourself, you could save money with that route. Good luck
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