Q: I own a franchise in California that sells Window treatments. I understand I have to use licensed contractors to do the
installation. Can I encourage the client use whoever I suggest? How does this work?
A: Dear Franchise Owner: You asked about the protocol for your achieving a desired outcome of having your customers use your licensed contractors for the installation. If I can presume that you are selling BOTH the product AND the installation, then the answer os fairly straightforward: in your contract with your customer you will identify the name/license/contact information related to your selected Installer (or, if you offer several, you'll place one or two installers in your contract and require selection by the customer within a short time frame from date of contract). In summary, you have the absolute right to condition acceptance of the Sale and Installation on the customer agreeing to your installer. You should probably focus on all aspects of your contract as most disputes start with confusion over what was in writing (and, oftentimes, also what was not expressed in the contract). Best wishes, James Greer
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