Q: How to add a second/ new joint sponsor on CEAC, already have one but visa office during interview said need a new one
A: You should follow any instructions that the consular officer gave to you, as sometimes they request that the documents be mailed to them and if that is the case they usually send an email with instructions and a courier label for mailing. I believe once the DS-260 and all documents are accepted by NVC, the CEAC account is locked so if you were requested to upload the joint sponsor to CEAC the consular officer should have unlocked your account to allow you to upload the necessary documents.
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