Syracuse, NY asked in Consumer Law and Contracts for New York

Q: eHarmony is charging me a debt for not paying an automatic renewal.

eHarmony is charging me for an automatic renewal that I didn't pay. A collection agency contacted me recently about the debt and I am looking for ways around paying the debt.

I initially subscribed to eHarmony in August 2020 with a 2 year subscription and was recently notified of my outstanding payment. I received no notifications of renewal so I could cancel.

What can I do to not pay eHarmony for a service I am not using and have not used in over half a year?

How do I get out of this payment without having to pay?

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1 Lawyer Answer
Daniel Michael Luisi
Daniel Michael Luisi
Answered
  • BROOKLYN, NY
  • Licensed in New York

A: Sending them a legal letter with a request to discuss a resolution, demanding validation of the debt, along with other appropriate legal terminology might help get the situation moving. Consider retaining a professional attorney who can also assist you in challenging any inaccurate negative credit reports, as well as determine whether you are entitled to any compensation if you have been the victim of abusing or misleading debt collection tactics under the FDCPA (Fair Debt Collection Practices Act).

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