Buffalo, NY asked in Consumer Law for New York

Q: Made hotel reservations confirmation states cost at $1456. I was billed $1820.

And February 28 I made hotel reservations for November 11 through the 13th. Confirmation stated cost to be $1456. I received an invoice and October 15 For the amount of $1820. Is it legal for them to change the cost? I was under the impression a confirmation was a binding contract.

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1 Lawyer Answer
Daniel Michael Luisi
Daniel Michael Luisi
  • Licensed in New York

A: Did you reserve through a booking service? If so the terms of the contract would be contained in the terms of service. If not, did you reserve directly with the hotel? In this case sending them a demand letter requesting an itemized list of the charges might be a good place to start. You can determine the next steps based on their response, or lackthereof.

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