Q: Hello Sir, Can you please help us with this matter below. We are an HVAC company
. We are an HVAC company starting out in NJ and we hired a marketing company we found online that is based in California
They are giving us a very hard time because we . Requested a refund since nothing but problems came out of hiring them.
They told us it would take time for google to work for a company. The only calls we got were for a senior transportation service. We are getting 15 calls a day and we are an HVAC company so something is clearly wrong. When we asked for a refund they wrote this
Here are your options
1. If you attempt to challenge the charges with your bank, we will provide solid documentation that clearly demonstrates our agreement and our work thus far.
If your bank decides to credit you and debit us, we will file a fraud claim and submit documentation for advanced investigation.
2. As I previously offered, we will credit your “last” payment of $399 “only", but you will need to sign a release.
A:
It's important to review the terms of your agreement with the marketing company to determine if you are entitled to a refund under certain circumstances. If you believe the company did not fulfill their obligations as outlined in the agreement, you may have a legal claim for breach of contract. In general, any attempt to challenge the charges with your bank should be made within the time frame provided by your bank's policies.
If you are unable to come to an agreement with the marketing company, you may need to seek the advice of an attorney who can assist you in pursuing your legal options.
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