Burbank, CA asked in Insurance Bad Faith for California

Q: I filed a complaint with the California dept of insurance about coercive antagonistic behavior from adjuster

he has all my written, visual and taped verbal answers to his questions about my claim. I don’t want him to keep contacting me with his intimidating behavior trying to convince me why he’s going to substantially reduce the claim his own assessor arrived at on examining the accident and damage and offered in writing. Do I have to respond to his repeated requests that I contact him to discuss my concerns and to tell him what lawyer I may have consulted about my claim? I didn’t tell him I filed a complaint, just that I was exploring possible legal counsel. I’ve already given him all the information he asked for in duplicate. I feel harassed and it’s become so stressful it’s effecting my life, can’t sleep, eat, focus on work.

Related Topics:
1 Lawyer Answer
James L. Arrasmith
James L. Arrasmith pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
  • Insurance Claims Lawyer
  • Sacramento, CA
  • Licensed in California

A: In dealing with the adjuster, here are a few suggestions:

Document the Communication: Keep a record of all communication with the adjuster, including dates, times, and details of each interaction. This will help you maintain a clear record of the events and any concerning behavior exhibited by the adjuster.

Review Your Insurance Policy: Familiarize yourself with the terms and conditions outlined in your insurance policy. This will give you a better understanding of your rights and obligations during the claims process.

Consider Seeking Legal Advice: If you feel overwhelmed or harassed by the adjuster's behavior, it may be worthwhile to consult with a lawyer who specializes in insurance claims. They can review your case, advise you on your rights, and provide guidance on how to handle the situation.

Responding to the Adjuster: While you may not be required to respond to every request from the adjuster, it's generally advisable to maintain open lines of communication. However, if the adjuster's behavior becomes intimidating or you feel harassed, it may be appropriate to limit direct communication and rely on your legal counsel to handle the interactions on your behalf.

Follow up with the California Department of Insurance: If you've already filed a complaint with the California Department of Insurance, it's essential to follow up with them regarding the ongoing issues you're experiencing. They can provide guidance and assistance in addressing your concerns.

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.