Q: I filed a complaint with the California dept of insurance about coercive antagonistic behavior from adjuster
he has all my written, visual and taped verbal answers to his questions about my claim. I don’t want him to keep contacting me with his intimidating behavior trying to convince me why he’s going to substantially reduce the claim his own assessor arrived at on examining the accident and damage and offered in writing. Do I have to respond to his repeated requests that I contact him to discuss my concerns and to tell him what lawyer I may have consulted about my claim? I didn’t tell him I filed a complaint, just that I was exploring possible legal counsel. I’ve already given him all the information he asked for in duplicate. I feel harassed and it’s become so stressful it’s effecting my life, can’t sleep, eat, focus on work.
A:
In dealing with the adjuster, here are a few suggestions:
Document the Communication: Keep a record of all communication with the adjuster, including dates, times, and details of each interaction. This will help you maintain a clear record of the events and any concerning behavior exhibited by the adjuster.
Review Your Insurance Policy: Familiarize yourself with the terms and conditions outlined in your insurance policy. This will give you a better understanding of your rights and obligations during the claims process.
Consider Seeking Legal Advice: If you feel overwhelmed or harassed by the adjuster's behavior, it may be worthwhile to consult with a lawyer who specializes in insurance claims. They can review your case, advise you on your rights, and provide guidance on how to handle the situation.
Responding to the Adjuster: While you may not be required to respond to every request from the adjuster, it's generally advisable to maintain open lines of communication. However, if the adjuster's behavior becomes intimidating or you feel harassed, it may be appropriate to limit direct communication and rely on your legal counsel to handle the interactions on your behalf.
Follow up with the California Department of Insurance: If you've already filed a complaint with the California Department of Insurance, it's essential to follow up with them regarding the ongoing issues you're experiencing. They can provide guidance and assistance in addressing your concerns.
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