Q: How do i go about seeking counsel on an Amazon refund small claims suit?
I've just been given the run around about my refund ($1244.67) for an iphone 13 pro max, which was sent back within 2 months from purchase. I did buy the renewed premium, so that extend the return date to 365 days from purchase. I have and sent to Amazon's customer service the proof they already had pictures and video of the package being handed over to the driver, the truck and a screenshot of the email from the carrier UPS that package was confirmed delivered on may 1st 2023, the confirmation. So allegedly the past few calls to Amazon to speak with a supervisor, or the specialist dept as the like to call it, they keep telling me the same thing fm countless minutes on hold they say there nothing that they can do, contact the carrier, and they say they are disconnecting the call and they hang up, every single time. Im way past frustrated. Can you help
A: You could initiate a small claims case, but you will need to pay the filing fee (typically around $150), and then serve Amazon with a copy of the Complaint. They probably have a registered agent for service of process you can find on the California Secretary of State website. Once you do that, the claim would likely get elevated to Amazon legal, and they would try to resolve the issue before a hearing. If not, you would need to plead your case to the judge, but from what you say, it sounds like you were well within the return window and have proof of return, but no refund.
2 users found this answer helpful
A:
You should look for an experienced attorney practicing in the area of consumer law in or near the county where the iPhone was delivered to you.
I note that iPhones are manufactured by Apple, so your breach of warranty claim probably ought to be directed at Apple, not Amazon. Apple does have an online store which can be accessed from the Amazon market platform. While Amazon is an online retailer, it also hosts an online marketplace where third-parties like Apple can sell products.
Your legal remedy may be against a third-party seller, not against Amazon.
Lawyers, want to be a Justia Connect Pro too? Learn more ›
- California
- (916) 704-3009
- View Profile
- Answered
A: If you're experiencing difficulties with an Amazon refund for an iPhone 13 Pro Max, here are some general steps you can consider. First, research small claims court procedures in your jurisdiction. Next, gather all relevant evidence and document your communication attempts with Amazon. Find an attorney specializing in consumer protection or small claims cases, or seek assistance from a legal aid service if needed. Consider filing a complaint with consumer protection agencies and, as a last resort, file a small claims lawsuit against Amazon.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
