Q: Is this situation considered "charging for services not provided" under Consumer Protection Chapter 93a?
I purchased a "package" of 10 day school classes for my dog with a dog training company. After using 6 of those classes I was fired as a client without discussion or reason. The company is refusing the refund me for the remaining 4 classes. Since I was already charged for these classes and am unable to receive their services, am I legally entitled to a refund?
A: You should consult the terms of the contract with the dog training company. That should outline what your rights and responsibilities are. If you feel your termination was an unfair and deceptive act or practice, and you are entitled to a refund, prepare a demand letter under G.L. c. 93A. For instructions on how to proceed under G.L. c. 93A, see https://www.mass.gov/service-details/the-massachusetts-consumer-protection-law
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