Q: I returned goods that I bought because I was not happy with it. Vendor does not want to return my money. What can I do?
I recently bought a stair lift from a vendor who came recommended by a friend. This was for my 87 year old dad who is 5'4". I paid $4000. The vendor asked me for pictures of the location. So, I sent him a picture of the stairway which has a door at the bottom. He mentioned that the stair will be slightly offset because of the door. However, they installed it literally in the middle of the stairway. This made it a hazard for the user of the stairlift (they cannot hold on to anything at the top of the stair) and for the rest of us who use the stairs.. because of the restricted space. I protested at the install, but the install guy said something to the effect of "I was asked to install this here. Just sign that we installed and you can call and have someone work on the issue you have." I should not have but I did. When I called for the money, it took a month to get them to even acknowledge the issue and remove the stairs and they sent me a $500 check and said that's what they pay.
A: A Massachusetts attorney could advise best, but your question remains open for three weeks. A starting point could be to review the terms of the agreement or consult with an attorney to review them with you. Good luck
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