Chicago, IL asked in Consumer Law and Business Law for Florida

Q: I’m having an issue with MoneyGram.


I transferred $1016 from the US to my fiancé in Ukraine on October 6th.

The transfer usually takes between few minutes to few hours to be completed.

However, this time, the transfer hasn’t reached the receiver till this day.

I called MoneyGram on the day of the transfer and they were saying it should be completed on the same day and not to worry, but nothing happened, it only says the money is in transit.

My fiancé went to her bank to check on the transfer and they said they have no information on the transfer.

Called again MoneyGram and they opened a claim or whatever they call it.

Emailed them back asking for a refund and explained how this situation put me into big issues since this money was intended for urgent matter, but got no answer.

I called them 2 days after that and spoke with their “claims department” and they told me that they opened an investigation and this could take up to 90 days

What should I do?

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1 Lawyer Answer
Jane Kim
Jane Kim pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
  • Naples, FL
  • Licensed in Florida

A: Sorry to hear that. I believe the way MoneyGram works is local location in Ukraine has to have US cash on hand and they portably don't or the local place stole it. They must've tracked the transfer by now, and still no money. Try to stay on top of it and get a refund here. If not, your only option is small claims court and there's a filing fee. You may want to report them to the attorney general's office. On rare occasion, reputable businesses will pay as soon as they receive the complaint from the attorney general's office.

Good luck.

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