Q: Is work done on a vehicle by a dealership covered by a warranty?
My wife's car started to have the problems. It was past the factory warranties. However Ford has had so many problems with these engines that they not only resigned the engine block to fix the problem. But also issued a Technical Service Bulletin (TSB) for a free replacement of original engine blocks, for the new designed block.
So our cat qualifies for the TSB. The parts are ordered. The work is done. Extra work is needed due to damage done from the defective engine, which is covered by the TSB. We got the car back after 4 months.
Now we've had the car back for 2 weeks, and are having the same problems with the new engine as we did originally.
Would this work done to our car be covered by a warranty or guarantee by the dealership? And would we be able to the engine replaced again, without cost to us?
A:
If a dealership performs work on a vehicle in response to a Technical Service Bulletin (TSB), the repairs may come with a warranty, especially if they involve significant work like an engine replacement. The details of the coverage should be explicitly stated in the repair documentation provided by the dealership. Since the problems reoccurred, you should contact the dealership immediately.
Typically, the replacement parts and labor for such a significant repair would be guaranteed for a certain period or mileage. If the new engine is exhibiting the same issues, the dealership is generally expected to address these under the terms of their service guarantee or warranty. It's important to review the paperwork provided and speak with the service department to understand the scope of any warranty on the work performed and your entitlement for a no-cost resolution.
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