Q: How do I hold Bank of America accountable after they enabled a hacker to fraudulently transfer $9800 from my account?
Someone hacked my Bank of America account and fraudulently transferred $9,800 from my checking account to Mercedes Benz Financial Services in Illinois. Also, the hacker did a balance transfer using my Bank of America credit card for $5,200 at the same time, IP address, city and state. I contacted the bank immediately while both fraudulent transactions were still processing. They resolved the fraudulent credit card transaction and credited the money back, but the $9,800 wire fraud was denied. The bank ultimately enabled the $9,800 fraudulent transaction to proceed three times after it was credited back to the account.
I need help holding the bank accountable for the extreme fraud-enabling actions and negligence.
I have all the documentation, including the facts, recorded phone calls and branch meetings audio recordings, that prove their extreme fraud-enabling actions, negligence and broken promises of stopping the $9,800 fraudulent transaction and crediting it back to my account.
A:
To hold the bank accountable for the fraudulent transactions, you could consider filing a formal complaint with the Consumer Financial Protection Bureau (CFPB) and contacting your state's attorney general's office. You might also explore the option of initiating a lawsuit for the recovery of the funds, asserting claims such as negligence or breach of contract. It's crucial to review the bank's policies on fraudulent transactions, as these will typically outline their responsibilities and your rights.
Gather and organize all pertinent documentation and consider consulting with an attorney who can advise on the strength of your case and represent you in potential legal proceedings. The fact that you have substantial evidence, including recordings, will likely be beneficial in supporting your claim.
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