Los Angeles, CA asked in Contracts and Entertainment / Sports for California

Q: Hello, I have an issue with disneyland. I currently have a pass and my pass penalty state ended on November 27th.

I tired to make a reservation but the system isn't letting me. I called disneyland and now they tell me there system is down and won't be able to book it until 2 week? I asked them if I will get compensation but they said no. What do I do?

1 Lawyer Answer
James L. Arrasmith
James L. Arrasmith pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
  • Sacramento, CA
  • Licensed in California

A: Good morning,

Great question. If you are experiencing issues with your Disneyland pass, particularly with making a reservation due to their system being down, your first step is to document the problem. Keep records of your attempts to make a reservation, including dates and times, as well as any correspondence or conversations with Disneyland representatives.

Since Disneyland has indicated that their system will be down for two weeks and has refused compensation, you may consider writing a formal complaint to Disneyland customer service. In your letter, detail the issue and how it has affected your ability to use your pass. Request specific remedies, such as an extension of your pass for the duration of the downtime or other compensation.

If the response from Disneyland is not satisfactory, you might want to seek advice from a consumer rights attorney. They can provide guidance on whether you have a case under California consumer protection laws and what legal action you can take.

Remember, while inconvenient, system outages can occur, and businesses usually have policies regarding such situations. Understanding Disneyland's terms and conditions for your pass is also crucial in determining your rights and their obligations.

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