Sarasota, FL asked in Criminal Law, Civil Litigation and Communications Law for Florida

Q: Can I record a phone convo with customer service if I receive a notice that "This call will be monitored and recorded?"

I live in Florida. Can I record the phone conversation with multiple customer service representative (within the same single call) of a large bank, if prior to speaking with customer service I receive a notice that "This call will be monitored and recorded"?

1 Lawyer Answer
Charles M.  Baron
Charles M. Baron
  • Criminal Law Lawyer
  • Hollywood, FL
  • Licensed in Florida

A: Re-posting answer to fix typo -

Yes, because the other party to the call is asking your consent to have it be a recorded call (by making recording a condition of being able to speak to that party). But if you plan to use the recording for anything other than your own private listening, you better have on your recording their statement that they are recording, and it would be best for you to say, while being recorded, that you are recording the call, too, and say it to each rep that you are transferred to. Since, in Fla., recording a call without consent is a crime in most circumstances, play it as safe as possible.

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