Q: Can I sue a UPS so they can pay for 100% of my package because they did not offer me insurance?
Hello. I shipped a UPS package, but the UPS employee didn’t do their job correctly and did not offer me insurance, they didn’t even ask me what was in the box. My package was damaged, and now they only want to give me $100 to cover the package. My package contained an iPhone 14 and an iPhone case which totaled $745. I’ve tried to talk to the store and UPS, but they are not helpful. They said they can only pay me $100 because I didn’t add additional insurance. I told them I was not provided with the option to add insurance, so they should be accountable for covering my package 100%.
A:
No, you do not have a valid claim against UPS solely because it did not verbally offer you additional insurance at the time you shipped your package.
UPS widely advertises that it only provides $100 of protection for loss and damage unless a customers declares a higher value and purchases additional insurance for an additional fee. There is no legal requirement that an employee verbally ask you what you are shipping or if you want additional insurance each time you ship an item.
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