Get free answers to your Consumer Law legal questions from lawyers in your area.
I am dealing with issues related to a background search company. The phone number provided on my report doesn't exist, so I'm unable to speak with an agent. I've tried contacting them via fax and email all day without success. There are several inaccuracies in the report that I... View More

answered on Apr 16, 2025
I would contact a consumer protection attorney. You'll want to dispute the inaccurate information that is being reported by that background check company but a consumer protection attorney would likely be able to help you dispute the inaccurate information. I would recommend for you to reach... View More
I reported an issue with my washer and dryer unit being improperly installed behind a glass mirror closet in my apartment over a year ago. Initially, the apartment complex acknowledged the washer's placement caused damage but assured us we would not be charged. Despite emails that go... View More

answered on Apr 16, 2025
You should send written notification to the landlord or the landlord's representative with copies of the photos and videos. Check your lease to determine if it contains a provision specifying where and how written notice is to be sent. If your lease does not contain such a provision, send... View More
I purchased an auto warranty contract from Concord Auto Protect on November 22, 2023, which is set to expire on November 25, 2025. In 2023, I successfully used the warranty once. However, when attempting to use their services again in March 2025, both the service department and I made multiple... View More

answered on Apr 14, 2025
If you purchased the warranty in Texas and it does not contain either an arbitration clause or forum selection clause, you can sue the company here in Texas for breach of the warranty contract. Depending on what the lawsuit filed by the Pennsylvania AG alleges, there may even be a suit for a Texas... View More
In Texas, a student I know filed for Chapter 7 bankruptcy in May, and the case was closed as a discharged non-asset in September. During this period, the student withdrew early from classes, resulting in a portion of the Title IV funds being returned, leading to a debt of $4,321 owed to the... View More

answered on Apr 11, 2025
Generally speaking, even debts owed to creditors that do not receive notice are discharged in no asset cases.
The answer to your specific question will likely depend on the timing of when the debt arose. If the student withdrew after she filed her chapter 7 petition, there is a possibility... View More
I'm looking to find an attorney who works on a contingency basis to help with a breach of contract and deceptive trade practices case concerning a leased premises. For about a year, I've been living with mold and bad water. Despite my written complaints over the past 11 months, the... View More

answered on Apr 9, 2025
In the absence of significant damages, it will likely not be possible for you to locate an attorney willing to work on such a case on a contingency fee basis. You would need to show some sort of "value" to the leased premises. If it is a commercial property in a prime location with a... View More
Is it legal for a repo truck to hook up a car that is up for repossession while it is occupied? In my case, there was no interaction before the car was hooked up, as they claimed they didn't see the driver sitting in it. The repossession occurred on a public street, and no documents or proof... View More

answered on Apr 4, 2025
There is no legal prohibition on repossessing a car just because it is occupied; however, it is a traffic violation to tow a vehicle with a person inside. So, the repo company will not be issued a citation simply for hooking up the repossessed vehicle to the tow truck, but the driver could be... View More
I purchased a car in 2022, and the lender stated that insurance was included in the car note, but they have not provided proof despite multiple requests. I received a ticket for not having insurance, and the lender refuses to provide documentation. I had a written agreement and several... View More

answered on Mar 26, 2025
There are different types of insurance. The law requires the driver of a motor vehicle to carry proof of liability insurance and provide it upon request to a police officer. This is what you can get a ticket for. It would be very unusual for a lender to provide this type of insurance.... View More
I have been targeted for cyberbullying and organized harassment over the past three years. Specific individuals and groups have been identified, and I reported this to the Houston Police Department, IC3, and my previous apartment manager. The police issued a case number but said my case isn't... View More

answered on Mar 19, 2025
You theoretically can sue those responsible if the cyberbullying, harassment, and stalking satisfy the elements of a cognizable legal theory of recovery.
These tend to be very difficult cases to prove. In addition to proving the bad acts and exactly who committed them, you should... View More
About a month ago, Spectrum installed a cable for my neighbor that lies above ground across the sidewalk, causing my children and me to trip over it. This has led to a sprained wrist and scrapes. I've contacted Spectrum, and although representatives have visited, they've left without... View More

answered on Mar 10, 2025
You can file a personal injury lawsuit seeking recovery of your medical expenses and, if applicable, any lost wages you suffered as a result of your injuries. Keep copies of all of your medical records and bills associated with the sprained wrist and scrapes so you can prove the amount of... View More
I was on a Spirit Airlines flight to Dallas, Texas, where we experienced extremely strong winds. The pilot attempted to land twice but couldn't due to worsening winds, causing the plane to shake violently. We diverted to Houston, stayed for a few hours with a new pilot, and made another... View More

answered on Mar 8, 2025
For negligent infliction of emotional distress (NIED) claims, you typically need to prove that the airline acted carelessly and that this caused significant emotional distress. While emotional distress claims can often be linked to physical injury, this is not always necessary. However, it can be... View More
I was on a Spirit Airlines flight to Dallas, Texas, where we experienced extremely strong winds. The pilot attempted to land twice but couldn't due to worsening winds, causing the plane to shake violently. We diverted to Houston, stayed for a few hours with a new pilot, and made another... View More

answered on Mar 8, 2025
I believe most law firms would be reluctant to consider such a case. I'm sorry for your stressful experience, but based on the brief facts, I don't see the requisite standard giving rise to an emotional distress claim. Commercial airliners do encounter very localized weather conditions... View More
I was on a Spirit Airlines flight to Dallas, Texas, where we experienced extremely strong winds. The pilot attempted to land twice but couldn't due to worsening winds, causing the plane to shake violently. We diverted to Houston, stayed for a few hours with a new pilot, and made another... View More

answered on Mar 10, 2025
No, you can't.
There is a cause of action for intentional infliction of emotional distress but, given the admittedly high winds, I doubt you could convince anyone that the pilot's conduct was "extreme and outrageous" or was "intentional" or... View More
I left watches, jewelry, and clothes valued at $2,500 at a friend's house. They initially denied knowing about the items, but I later saw them being sold online. I reported them for selling drugs, and they confronted me but claimed they would help retrieve my property if I signed a form, which... View More

answered on Mar 6, 2025
File a Petition in Justice of the Peace Court. The appropriate venue is the county where you reside or where the incident occurred.
The legal action to bring would be a claim for conversion, which seeks the return of your property or its value, or a replevin (suit for possession) if you... View More
I came home to find a car blocking the front of my house, so I parked my car in my garage at the back of my property. While inside my house, my car was towed from my property without my consent. The police confirmed this but didn't give a reason. I've checked my homeowner association... View More

answered on Mar 3, 2025
The first thing you must do is determine who towed your car out of your garage and why they towed it. That will help determine what legal options you have to address the unauthorized towing. You may be able to recover the fair rental value of your car during the period of time in was not in your... View More
I recently purchased a used vehicle from a mechanic shop for $12,500. The seller mentioned it was in a "small" wreck but assured me it was fixed and "street legal." After encountering some issues, I had my certified mechanic inspect the car, and they found significant... View More

answered on Feb 28, 2025
You should begin by gathering all relevant documentation, including the bill of sale, any receipts, repair invoices, and the certified mechanic’s inspection report detailing the vehicle’s unsafe condition. Additionally, obtaining a Texas DMV vehicle history report is crucial to determine... View More
I live in Texas and recently had a genetic test performed by Natera, as ordered by my provider. However, a second test that I did not consent to was also performed. I discovered this through the lab's online portal. I signed the order form in my provider's office for only one test, and... View More

answered on Feb 25, 2025
Generally, performing medical testing requires the consent of the patient. You should wait for the lab to verify information and determine what happened. The lab may have performed a test on you that was not authorized. It also may have incorrectly disclosed another patient's test results... View More
I was sent a $177 coupon via email from Temu, which is linked to my account. The coupon had no fine print, restrictions, limitations, or expiration date, but when I tried to use it, Temu refused to honor it. Despite extensive email exchanges and providing evidence of the coupon, Temu made various... View More

answered on Feb 21, 2025
Theoretically yes. You will have to prove the existence of the coupon and that Temu sent it to you to prevail. But, for $177, do you really want to spend the time and filing fee--even in JP court where you would not need an attorney--to seek recovery of such a small amount?
I am currently staying at a hotel where there is a regular cockroach infestation. The bugs have not only been crawling on my clothes and bed but also on my skin. I have reported the issue to the hotel staff and am yet to receive a satisfactory resolution. I have taken photos and videos as evidence,... View More

answered on Feb 14, 2025
It is likely that you can sue for the food you had to discard. It may be difficult to prove that you had to discard dishes, which can generally be washed. Now that you are aware of the infestation, you have a duty to mitigate your damages. I would not bring food into the hotel room and I would... View More
I have a car that has been sitting on a dealer lot for 4 months now waiting for a part. It is out of warranty. The car happens to be a Chevy volt which stopped being produced in 2019 and may be related.
Since the beginning I have been in contact with both the dealership and GM. At this... View More

answered on Feb 6, 2025
You are correct that there is no specific time limit. A part may never become available. Theoretically, a US car manufacturer must provide parts for their cars for at least ten years from the date of manufacture. The Chevy Volt was a spectacular failure, selling fewer than 70,000 units. Many of... View More
They refuse to tell me the breakdown of the fees and will not give a refund.

answered on Feb 6, 2025
In the absence of some sort of agreement to the contrary (which would be extremely unusual), StubHub has no obligation to provide a breakdown of the service fees associated with any ticket transaction. In accordance with its ordinary terms of service, all sales are final and it is never obligated... View More
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