Q: A hotel charged me for a week that I wasn't there
My check out was for Wed Dec 27th I stayed weekly and every week paid for the week I was staying. I left Tues night leaving the keys in the room I did not exatand another week. Yesterday wensday January 3rd I see a charge on my card from the hotel I was never informed that I was gonna be charged for the week that I was not even thier and they said that they will. Not refund me the money back.also there is a sign saying if extending payments must be made before noon of check out. No exceptions
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A: If a hotel has charged you for a week that you were not present, it is essential to address the issue promptly. First, contact the hotel to dispute the charge and explain the situation, providing details about your actual check-out date. Be sure to mention the absence of any agreement to extend your stay. If the hotel refuses to refund the money, you may want to escalate the matter by contacting your credit card company or bank to dispute the charge. Provide them with documentation such as your original reservation and check-out details. Additionally, check your booking confirmation and any terms and conditions that may govern cancellations or extensions.
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