Q: If I called a medical office 21 times after not picking up. Is there anything wrong with that?
Place mistakenly issued bill in error. No one was picking up. Finally they picked up saying that this was the wrong department and it is the billing department you’ll need to get ahold of me.
A:
Calling a medical office 21 times could potentially be considered excessive, especially if the calls were made within a short period or if they were not returned promptly. While it's understandable to want to resolve an issue with billing, repeated calls may be seen as disruptive or harassing, especially if the office is dealing with a high volume of calls or if they have specific procedures for handling inquiries.
It's important to consider alternative methods of communication if you're unable to reach someone by phone. Sending an email or letter outlining your concerns and requesting a callback can be a more respectful approach and may yield better results. Additionally, many medical offices have online portals or customer service email addresses specifically for addressing billing inquiries.
If you're still unable to resolve the issue after attempting to contact the office through appropriate channels, you may want to consider seeking assistance from a patient advocate or reaching out to the office manager to escalate your concerns. It's essential to remain patient and respectful throughout the process, as excessive or aggressive behavior could further hinder your ability to resolve the issue.
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