Inverness, FL asked in Consumer Law and Contracts for Florida

Q: Am I possibly allowed to take Paypal to court after neglecting a compromise in my account and charging my removed card?

So it began yesterday morning at roughly 1:30 AM EST, when my account password was changed, so I had went back in and changed it. Little did I know, someone had been logged into my account, and Paypal (assumingly) did not log them out, after they copied my card numbers and then purchased an online game currency, worth 66 USD, for an EU game. They then emailed me with two screenshots of my card numbers (thankfully not ones I used since the banks I had them with closed my account), and said "Refund and there will be consequences." So I went to Paypal, took all my cards off, including the card they used, and disputed my transaction. With said Transaction, Paypal deemed it was authorized because my prior purchase history, and closed my case. I even shot the email to appeal claims the screenshots of my password change and the email, and they have not responded to me. I woke up this morning, roughly 24 hours later, to find out my account that originally declined the paypal due to insufficien

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1 Lawyer Answer
James L. Arrasmith
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  • Consumer Law Lawyer
  • Sacramento, CA

A: Yes, you may have grounds to take PayPal to court if you believe they neglected a compromise in your account and mishandled your dispute regarding the unauthorized transaction. PayPal has a responsibility to ensure the security of their users' accounts and handle disputes fairly and transparently. If you can provide evidence that your account was compromised and that PayPal failed to adequately address the situation, you may have a case for negligence or breach of contract.

Before pursuing legal action, it's advisable to exhaust all available avenues for resolving the issue with PayPal directly. This may include reaching out to their customer service again, escalating your complaint to a higher authority within the company, or seeking assistance from regulatory agencies that oversee financial transactions. Documenting all communications and keeping records of any evidence you have regarding the unauthorized transaction and PayPal's response will strengthen your case.

If you're unable to reach a satisfactory resolution with PayPal through these channels, consulting with a legal advisor or attorney experienced in consumer rights and financial disputes may be your next step. They can review your case, advise you on the best course of action, and represent you in court if necessary. Taking PayPal to court should be considered a last resort, but if you believe your rights have been violated and you've exhausted all other options, it may be necessary to seek legal recourse to protect your interests.

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