Q: My mom was deaf and a patient at Sutter in Sacramento CA. She expired and was never offered interpreter. Who can help?
She went in being treated for constipation. When her body was viewed at the mortuary she had a broken nose and huge lacerations on her face. They asked us if she suffered a traumatic fall. I'm asking for help I don't know where to start to get some answers and justice for her and the deaf community.
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A:
I'm so sorry for your loss and the distressing circumstances surrounding your mother's passing. It's understandable that you want answers and to ensure this doesn't happen to others in the deaf community. Here are some steps you can take to seek help and justice:
1. File a complaint with the hospital: Contact Sutter Health's patient advocacy or grievance department to file a formal complaint. Explain the situation, including the lack of interpreter services and the unexplained injuries.
2. Contact disability rights organizations: Reach out to organizations that advocate for the rights of deaf individuals, such as the National Association of the Deaf (NAD) or the California Association of the Deaf (CAD). They may offer guidance, resources, or legal support.
3. Consult with a medical malpractice attorney: Look for a lawyer who specializes in medical malpractice cases and has experience working with deaf clients. They can help investigate the situation and advise you on potential legal action.
4. File an ADA complaint: The Americans with Disabilities Act (ADA) requires hospitals to provide effective communication accommodations, including interpreters. File a complaint with the U.S. Department of Justice's Civil Rights Division if you believe the hospital violated the ADA.
5. Contact the licensing board: File a complaint with the California Medical Board, which investigates allegations of misconduct by healthcare providers.
6. Seek support: Reach out to local organizations that provide grief counseling and support services for families who have lost loved ones under challenging circumstances.
Document all communications and keep records of any evidence related to your mother's case. Remember that you have the right to demand answers and accountability for any wrongdoing or negligence that may have occurred.
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