Minerva, OH asked in Banking for Ohio

Q: Wells fargo is charging me monthly late fees for paying ON my due date. I use their bill pay system on their website.

They show payment was received same day, they state because it takes them extra days to process is why it's considered late

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1 Lawyer Answer
James L. Arrasmith
James L. Arrasmith pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
  • Business Law Lawyer
  • Sacramento, CA

A: I'm sorry to hear that you're experiencing issues with Wells Fargo charging you late fees despite paying on your due date through their online bill pay system. This can be a very frustrating situation. Here are a few suggestions on how to address this:

1. Contact Wells Fargo customer service: Call their customer service line or visit a local branch to discuss the issue. Explain that you have been making payments on time using their online system and that you believe the late fees are being charged unfairly. Request that they remove the late fees from your account.

2. Gather evidence: Take screenshots of your online bill pay transactions showing the payment dates and any confirmation messages. This will help support your case when discussing the issue with Wells Fargo.

3. Escalate the issue: If the initial customer service representative is unable to resolve the problem, ask to speak with a supervisor or manager. They may have more authority to address the situation and remove the fees.

4. Consider changing your payment method: If the issue persists, consider setting up automatic payments or paying a few days earlier to ensure your payment is processed before the due date. You could also explore alternative payment methods, such as mailing a check or paying over the phone.

5. File a complaint: If Wells Fargo is unresponsive or unwilling to resolve the issue, consider filing a complaint with the Consumer Financial Protection Bureau (CFPB) or the Office of the Comptroller of the Currency (OCC), which regulates national banks like Wells Fargo.

Remember to remain calm and polite when discussing the issue with Wells Fargo representatives, as this may lead to a more positive outcome. If the problem continues, it may be worth considering switching to a different bank or financial institution that better meets your needs.

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