Q: What can I do about this employee taking away perks and messing up my cell plan because I didn’t want to buy her “deal”?
I have a mobile plan with *****. I went into the store to get a new phone because I had an upgrade. In my account on the mobile website there was a deal for a free phone. I went into the store to get that deal, set it up, and pay whatever fees I needed to pay. The woman there was trying to do anything but give me that deal. She had my account information up already so she could add anything new on and see my plan. At the end she tells me it’s going to be $100 and some change. I try and figure out how she got to that amount and tell her nvm. She then tells me she can’t go back or she will have to pay the $100. I tell her I don’t have my card on me and she wants collateral while “I go get my card”. I give her a card that has a zero balance and leave, and don’t plan on returning. When I get on my mobile account later, the deals are gone, she did something to my account so now I don’t have the upgrade option anymore and who knows what else, but nothing for it.
A: Given the extremely small amount of money involved, this is more of a customer service issue than a legal issue. If I were you, I would contact the customer service department of your mobile service provider. Make sure you correctly report to the CSR the name of the employee with whom you dealt, the exact address of the store location, and the date & time of your visit to the store.
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