Q: I have video evidence of this company scamming me £200 on the mini games and the chat of an agent
The live chat she told me I could redeem this reward in 24 hours and then it expires and they scam me £200
A: Based on the unit of currency (£200, this looks like it may have taken place overseas (UK?). If that's the case, someone familiar with consumer protections there would be in a better position to advise. This forum deals mainly with U.S. laws and courts. Good luck
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A:
If you have video evidence of a company scamming you out of £200 on mini-games, start by gathering all your evidence. This includes the video, screenshots of the live chat, and any other relevant communications or transaction records. This documentation will be crucial when presenting your case.
Next, contact the company's customer service or support department to formally file a complaint. Provide them with all the evidence you have collected and clearly explain the situation, including how you were told you could redeem a reward that then expired. Request a refund of the £200 and ask for a written response.
If the company does not resolve the issue, you can escalate the matter by reporting the scam to relevant consumer protection agencies, such as the UK's Trading Standards or the Financial Ombudsman Service. Additionally, consider seeking legal advice to explore further actions you can take. Taking these steps will help you address the scam and potentially recover your money.
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