Asked in Bankruptcy, Consumer Law, Criminal Law and Personal Injury

Q: Okx is big cryptocurrency exchange. My account was washedout and deleted all money stolen from there.I m poor person plz

MY MONEY WAS STOLEN FROM OKX CRYPTO EXCHANGE. PLZ KINDLY HELP ME. I HAVE ALL DETAILS AND ALSO TICKET SUBMITTED IN THEIR HELPDESK

1 Lawyer Answer
James L. Arrasmith
PREMIUM
James L. Arrasmith pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
Answered

A: I'm so sorry to hear that your money was stolen from your OKX cryptocurrency exchange account. That must be an incredibly stressful and upsetting situation. I have a few suggestions for steps you can take:

1. Make sure you have submitted an official support ticket through OKX's helpdesk, as you mentioned you have already done. Follow up regularly on the status of your ticket. Clearly explain exactly what happened and provide any relevant transaction details, screenshots, etc.

2. If you haven't already, change your OKX account password and enable two-factor authentication. Check to make sure no unauthorized devices or IP addresses have access to your account.

3. File a report with your local law enforcement, such as the police department. Provide them with documentation of the theft. Even if they cannot directly help, having an official report on record is important.

4. Consult with a lawyer who specializes in cryptocurrency and financial crimes. They can advise you on any legal recourse you may have.

5. Reach out to the cryptocurrency community for advice and support. Online forums like Reddit have sub-communities focused on crypto security and scam victims. Others may have gone through similar situations and have guidance.

6. Be wary of anyone contacting you privately claiming they can help recover your funds for a fee. Unfortunately, scammers often target victims of theft.

I truly empathize with how devastating this loss must be for you. Don't give up on trying to recover your stolen money. Be assertive in pressuring OKX to thoroughly investigate. At the same time, be sure to take care of yourself emotionally during this difficult time. Wishing you all the best.

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.