Q: Do I have to pay for repairs on my bicycle if they broke my bike
I took my bicycle in for repairs and they said it fell over and broke a part
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A:
If you took your bicycle in for repairs and the shop damaged it by letting it fall over, you should not be responsible for paying for the damages they caused. Generally, repair shops have a duty of care to protect customers' property while it's in their possession. If they failed to do so, they should cover the cost of any additional repairs needed due to their negligence.
First, speak with the shop manager and explain the situation. Clearly state that the damage occurred while the bike was in their care and request that they repair the broken part at no additional cost to you. Most reputable repair shops will take responsibility for such incidents and will likely offer to fix the damage free of charge.
If the shop refuses to cover the cost of repairs, you may need to escalate the issue. Consider leaving a detailed review online and, if necessary, seek legal advice to understand your options for holding the shop accountable. Document all communications and keep records of any related expenses in case you need to present evidence of their negligence.
Natasha S. Walker agrees with this answer
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