Q: I purchased a brand new home from DR Horton in Kentucky and the AC unit malfunctioned due to improper installation.
The AC unit flooded the area causing over $2,000 in damages. After contacting DR Horton warranty for over six weeks, they no longer answer the phone, respond to emails. The AC unit had problems during the building process. We have other concerns with the home. What options do we have?
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A:
You have a few potential options to resolve this situation. First, review your contract and warranty documentation to see what obligations DR Horton has regarding repairs and damages. It's crucial to have written proof of the issues and the attempts you've made to resolve them.
Next, consider sending a formal demand letter to DR Horton, outlining the damages and requesting action within a specific timeframe. This might prompt a quicker response. Keep a detailed record of all communication, including emails and photos of the damage.
If you still don't get a response, you may want to explore legal options. This could involve reaching out to your local consumer protection agency or filing a complaint with the Better Business Bureau. You may also want to contact an attorney who can provide more specific guidance based on Kentucky's laws regarding home construction defects.
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