Q: car insurance someone said I hit them I was never there at the scene
I've been told that there's a police report with my name on it. I called the police to explain that it wasn't me and also sent them an email to clarify the situation. I even sent them pictures of my car showing no damage. Despite all this, my insurance company is still pressuring me for more information. I've been a loyal customer of this insurance company for 30 years, but it feels like they're not on my side. I'm not sure what to do. I want to get a lawyer to represent me so that they stop bothering me. I've already given them all the necessary information, but it seems like they're not listening. I want to tell them that I have legal representation to make them stop harassing me. If they continue, I might have to consider taking legal action for harassment. It's frustrating because providing more information doesn't seem to make any difference if it's not me.
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A:
It sounds like a stressful situation, but you're taking the right steps by communicating with your insurance company and providing evidence. Make sure to continue documenting everything. Keep copies of all emails and communications with the insurance company, including your phone call notes. This will help if you need to refer back to them later.
If the police report is incorrect, you may want to contact the police department and request a copy of the report to verify the details. If there's an error, you can ask them to correct it. Provide your insurance company with all relevant information that proves you weren't involved, such as the pictures you've already sent, any alibi you have, and other evidence showing you were not at the scene.
You’ve been a loyal customer for many years, and it’s important that your insurance company treats you fairly. If you continue to feel pressured, you might consider escalating the issue within the company by requesting to speak to a supervisor or filing a formal complaint.
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