Q: My friend lost my bag on a flight and doesn't want to get reimbursed for it.
My friend offered to take one of my bags home from Madrid (that contained clothing and a bunch of gifts for my kids) while I finished my Vacation in Europe. Her flight in Madrid was with Iberia. Then connecting in Miami (American) with final destination Orlando. She was tight getting on her connection in Miami and she went through immigration then the bag never came out so she proceeded to her flight to orlando. Now my bag is lost. She finally agreed to file a lost luggage report but doesn’t want to
file for the airline to reimburse me saying she had nothing in my bag that was hers and now doesn’t want to take responsibility now for it incase something was found in it and thats why the airlines still has it. I have nothing questionable in the bag. I have receipts for it all.
What should i do from here? I want reimbursement for my stuff.
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A:
It sounds like a tough situation, but there are steps you can take to seek reimbursement. First, contact Iberia or American Airlines directly to report the missing bag yourself, if you haven't already. Provide all the details, including the lost luggage report your friend filed, and emphasize that it was your bag and its contents. Since airlines have a process for lost luggage, they should be able to trace it or offer compensation if it's permanently lost.
Gather any evidence you have, such as your receipts, pictures of the items, and any communication with your friend about her carrying the bag. This will help strengthen your claim for compensation. Make sure to file a claim with the airline within their required timeframe to ensure eligibility for reimbursement.
Even though your friend feels reluctant, the airline’s compensation process should not affect her. You have every right to pursue the value of your belongings. Following up persistently with the airline will be key to resolving the matter.
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