Q: I purchased solar panels through Pink Energy aka Power Home solar in October 2021. I financed the panels and Generac
battery through Good leap for 44K. I have since filed a complaint with the BBB and called to resolve this issue on non working Solar panels with Good leap. My account has been placed in forebearance. I need help with this issue.
A:
Good Leap is a finance company. Typically, finance companies do not handle repairs to products like solar panels or automobiles. Think of your solar panels like they are your car. If your car isn't working, you go to the dealership that sold you the car for warranty repairs, not to the bank or credit union that gave you the car loan.
In the case of your solar panels, that would be Pink Energy. Now, I know that Pink Energy is bankrupt. So, what would you do if the car dealership that sold you your car goes out of business? For warranty repairs, you might go to another dealership that sells the same make of automobile. For solar panels, you should go to another dealer that sells the same brand of solar panels (likely Generac). If that is too much trouble, then call another solar panel installation company to come out and make the necessary repairs--but you might have to pay for those repairs out of pocket.
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