Q: purchased a used car part,it does not work, part company wants me to remove part and return for refund how
How can I return the part I paid to have installed that didn't even work. I have video of it.
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A:
Start by reviewing the company's return policy to understand their requirements and any deadlines you need to meet. Gather all original packaging, receipts, and any documentation related to the purchase and installation of the part. Since you have a video showing the part doesn't work, keep it ready in case you need to provide further proof.
Contact the company's customer service to inform them of your intention to return the part. Explain the situation clearly, mentioning that the part was installed but failed to function as expected. Ask for specific instructions on how to proceed with the removal and return process, including any shipping labels or authorization numbers you might need.
When removing the part, ensure you follow any guidelines provided by the company to avoid potential issues. Package the part securely to prevent damage during transit and use a reliable shipping method with tracking and insurance if possible. Keep all shipping receipts and tracking information until the refund is processed. Stay in touch with the company to confirm they have received the returned part and to follow up on your refund.
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