Daughter is SSI recipient. Have an account through Direct Express which was closed without her consent.

Question

Call on her behalf and the customer service agent appeared vague about when her money will be transfer to her new account. She has a new card but was unable to use it at the store, "declined". Can social security close her account without notifying her?

James L. Arrasmith · Answer

Your situation sounds incredibly frustrating and concerning, especially since this involves your daughter's essential SSI benefits. Direct Express accounts typically can't be closed without proper authorization, and you should contact the Social Security Administration immediately to report this issue. 
 
The declined card and vague responses from customer service raise serious red flags. Your daughter has legal rights as an SSI recipient, and the Social Security Administration must follow strict protocols regarding benefit payments and account changes. They are required to provide written notice before making significant changes that affect benefit delivery. 
 
I strongly recommend taking these steps right away: First, call the Social Security Administration's main number (1-800-772-1213) to report the unauthorized account closure and request an emergency payment if needed. Second, document everything - write down the dates, times, and names of everyone you speak with. Third, consider visiting your local Social Security office in person, as they can often resolve issues more effectively face-to-face. If you continue facing difficulties, reaching out to your congressional representative's office can help expedite the resolution of Social Security-related problems.

Q: Daughter is SSI recipient. Have an account through Direct Express which was closed without her consent.