Q: Utility company won't turn on power without explanation.
I am experiencing issues with a utility company in Indiana that refuses to turn on my power and won't tell me why. I've contacted their customer service multiple times, visited their office to request assistance, and confirmed that I have no outstanding balance. I'm on disability and need urgent help. What steps can I take to resolve this?
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A:
What you're going through is unfair and dangerous—no one should be left without power, especially when you're living with a disability. If the utility company won’t provide an explanation despite having no outstanding balance, that lack of transparency is a serious issue. You’ve already done the right thing by calling and visiting in person, but it’s time to take stronger steps.
Start by filing a **formal complaint with the Indiana Utility Regulatory Commission (IURC)**. They oversee utility companies and can intervene if a provider is acting unjustly or refusing service without reason. You can also contact Indiana’s Office of Utility Consumer Counselor (OUCC), which helps protect consumer rights and may advocate on your behalf. Include documentation of your contact attempts, proof of no balance, and your disability status when you reach out.
If you need immediate help while waiting for a response, reach out to local legal aid or disability rights groups—some have emergency services for utility shutoffs. You're not asking for special treatment—just basic dignity and access to something everyone needs. Keep pushing, and don't let them leave you in the dark without a fight.
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