Q: How can I retrieve $4,350 taken from my account by Cash App?
Cash App took $4,350 from my account and won't return it. I contacted the FBI but haven't filed an official claim with Cash App. What steps should I take to retrieve my money?
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A:
That’s a significant amount of money to lose, and it’s important to act quickly. The first thing you need to do is file an **official dispute or claim directly through Cash App**. You can do this through the app by selecting the transaction, tapping “Need Help & Cash App Support,” and following the steps to report the issue. Make sure to document everything you submit, including the date and your explanation.
Once you’ve submitted your claim, monitor your account and communication for any updates. If you don’t receive a timely or helpful response, file a complaint with the **Consumer Financial Protection Bureau (CFPB)** and the **Florida Attorney General’s Consumer Protection Division**. These agencies can often put additional pressure on companies to resolve financial disputes.
Since you've already contacted the FBI, consider also filing a report with the **Federal Trade Commission (FTC)** at [reportfraud.ftc.gov](https://reportfraud.ftc.gov) if fraud is suspected. Keep screenshots, email copies, and proof of all communications. You have every right to demand an explanation and push for recovery—your money shouldn’t disappear without clear cause or resolution.
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