Q: How do you resolve a credit issue when you can't find the company to pay?

A: Send a letter to all of the the credit reporting agencies that have the account listed. Tell them that you dispute the account as accurate and that as listed, and (if this is true) that you do not recognize ever being having a balance with Resolution Management (finance); therefore, you dispute this information as accurate.

This will trigger an investigation by the credit agency and the agency must inform the information provider (Resolution Management) that you dispute the information. The information provider is then supposed to investigate and either correct or verify the accuracy of this information. The credit agency, after all of the investigation, is supposed to provide you with notice as to what actions were or were not taken. The agency should also provide you with the name, contact number and address of the company providing the information to the credit agency.

Once you get this information, you can then start to have a clue why this is on your credit report to begin with.

Take a look at the other accounts on your credit report. Do you see any accounts listed that carry a $0 balance that you thought used to carry a balance? Resolution Management is a typical, generic name used by debt buyer companies. These companies purchase debt from credit card companies by the truckload. They may send a few letters demanding payment. Some just wait, and other sue right away. Very often, these debt buyers do not get the required information from the credit card company to actually prove that you owe the amount claimed. Many debt buyers appear to count on suing people who will not know how to respond so the debt buyer gets a default judgment against the individual. Others will try to work something out thinking the debt buyer will negotiate and the individual will send in a nominal payment. All this does is revive the debt, even if the debt (prior to the nominal payment) was past the statute of limitations.