Q: I have a question about a invoice paid and a warranty.
I paid an invoice to have a 12 mil liner installed under my newly constructed house. Now I have determined that i did not receive the product that I paid for. Also the warranty that I have in hand from the company shows a 15 yr warranty on the liner installed to be free from holes and tears and to be free from groundwater on top of the liner or repair at no charge. What are my options on making the company install what I paid for? I mentioned the warranty because there are multiple holes and tears in the liner. What are my legal options if the company refuses to install the actual liner I paid for?
A: This is actually a contracts issue. You have a few options on that. One, contact the company that installed the product and see what they will do for you. If they do not make good, you could contact the manufacturer (assuming they are different companies) and make a complaint with them. You could also contact the Better Business Bureau to file a complaint with them, or your state's consumer protection department. If none of that works, consider sitting down with a local contracts attorney to see about a breach of contract case.
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