Providence, RI asked in Consumer Law for Rhode Island

Q: Just a question. Yesterday i took my 2007 Lexus is250 to in-skip Lexus. The Catalytic converter needed to be replace. T

Just a question. Yesterday i took my 2007 Lexus is250 to in-skip Lexus. The Catalytic converter needed to be replace. The said they will be done today, July 27 ,2016. With that being said, i called today to make sure everything is on schedule. They told me the vehicle will be ready by 2pm but there was a little trouble with the work. they stated that the o2 sensor was welded on and they couldn't proceed with the job unless they break the piece off. so they did just that and now is charging me for the o2 sensor. is that the right thing to do. They never called me. I never gave them the consent to break the o2 sensor to continue the job, and now i don't have the money to pay the whole job.

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1 Lawyer Answer
Neville Bedford
Neville Bedford
  • Licensed in Rhode Island

A: I am not a mechanic but I suspect these two items may be related and suspect it is possible that they were unaware of the O2 sensor problem before the very expensive Catalytic converter was replaced. Hopefully, you came to some arrangement to keep your car on the road, This fellow seems to have figured out how to do it himself. Of course, I am not recommending tearing your car apart yourself unless you have the skills and tools to do that.

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