Q: If a company does not deny their wrongdoing during settlement negotiations, is that admission of guilt?

2014 (1)The company forced me into an upgrade two-year contract under duress because it changed its network service; (2)Sprint sold me a defective phone without proper warning of its defects and refused to fix, return, or exchange the device, even though the company knew of its defects at the time; (3)double-billed/backdated my billing for an upgrade/activation(s) even though the previous month's billing cycle had ended the day I upgraded and did not request activation on some of the devices; (4)placed me in credit programs without my knowledge or consent; (5)actively subjected my account to cramming charges; (6)refused, and still refuses, to follow the dispute resolution terms of the Agreement; (7)actively subjected me to harassment and discrimination by cyber-bullying and harassing me; (8)violated the fair credit reporting act; (9) refuses to pay arbitration filing fees. As of 1/12/17, the company only denies double billing.

2 Lawyer Answers
Steve McCann
Steve McCann
  • Consumer Law Lawyer
  • Chicago, IL
  • Licensed in Illinois

A: There are many issues present in the facts provided, and you should absolutely consult with an attorney individually so you can obtain a comprehensive assessment of your case. It is apparent that the company is not taking you seriously, and likely will not until you obtain legal representation. Further, their are various statutes in Illinois that may provide you with additional remedies, and/or full reimbursement of costs and attorney's fees. I would highly recommend organizing all information relevant to this situation, including any and all correspondences with the company, and consult with an attorney individually as soon as possible. Many of us offer free consultations, so it will not cost you anything to obtain a professional's opinion that is tailored to the specific facts of your case.

Peter N. Munsing
Peter N. Munsing
  • Products Liability Lawyer
  • Wyomissing, PA

A: Settlement talks are not admissable into evidence. Contact a consumer attorney www.naca.net

You can file complaints with the FCC & FTC.

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.