Q: If I have a family manager that lives in Mexico but is a U.S citizen but lost her original birth certificate
Does not have birth certificate but has a copy of it, but she does have most of the other U.S document, would he or she be able to come into the U.S
A:
When crossing the border back and forth between the US and Mexico, she’ll need to have a valid passport or other acceptable identification handy. When entering the United States, U.S. citizens are required to show passport, U.S. passport card, Trusted Traveler Program card (NEXUS, SENTRI, Global Entry or FAST) or an Enhanced Driver's License. Knowing which ID to bring depends upon your method of travel (air, land, or sea). Voter's registration card, military ID, driver's license and social security cards are not considered valid forms of citizenship identification.
If she has ever hold a US passport, she could go to the nearest US consulate and try to get a replacement, she can probably get an emergency passport pretty quickly see requirements here: https://mx.usembassy.gov/u-s-citizen-services/emergency-passport/.
She will probably need to make an appointment by going to https://mx.usembassy.gov/u-s-citizen-services/making-an-appointment/
If she has never applied to a US passport, she may still be able to apply for one there but the process may be a bit longer and she will probably need her birth certificate, a family member may need to go to the county where her birth was registered and get a copy of her birth certificate.
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