Q: I am looking receive some help in suing Sprint.
One of their representatives reported my phone lost/stolen and switched my phone number to a phone that does not work. The issue here is, I did not ask the representative to do any of that and I have no idea why they changed anything in regards to the phone number they did. Sprint admitted the fault of their rep, however it took over 10 calls and close to 10 hours of my time to get the issue sorted and my phone working. I was out of town on business when this happened -- I lost wages, I missed out on an apartment(as I am in the process of moving) and am homeless because I was without a phone for 3 days because of them. They offered me $10 credit for my troubles. I feel that is totally unacceptable. Is there something that can be done about this?
A: Why you marked 'workers compensation' is a mystery... that said, make a clear itemized written demand to Sprint that Sprint's Breach of Contract resulted in each loss. Leave out your 'feelings'. (Nobody will ever care about any 'feelings'.) Give the vice president and billing staff 10 days in which to respond. Put that deadline in your short, one-page letter. When the 10 days runs, file a SMALL CLAIMS COMPLAINT for damages, attaching that letter. If the letter is one-page, states the contract breach in one line, states the resulting damages clearly line-by-line, the small claims judge will be persuaded. When your Small Claims Complaint for damages arrives at the Spring's legal office, the offer will be a lot more than $10.
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