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California Consumer Law Questions & Answers
1 Answer | Asked in Small Claims, Consumer Law and Medical Malpractice for California on
Q: I am in need of help disputing a dental bill. I am of the notion that I already paid my fair share
Tim Akpinar
Tim Akpinar answered on May 25, 2020

These types of cases can sometimes be difficult, since it appears that you paid out of pocket for services rendered. It would be easier to evaluate services submitted to insurance companies for reimbursement, where you could look line by line at each procedure and its code. The best you could do is... Read more »

2 Answers | Asked in Consumer Law for California on
Q: I purchased a kellogg Eggo waffle and wife found a huge bite on unopened sealed packaging. What are the remedies here?

I purchased a kellogg Eggo waffle products and to my surprise my wife found a huge bite on the waffle inside the new packaging this morning May 24. It is sealed packaging and we can see clearly huge bite on one of the waffle.

What do you think the case remedy for this?

I found this... Read more »

William John Light
William John Light answered on May 24, 2020

You can get a refund.

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2 Answers | Asked in Consumer Law for California on
Q: Can i win this law suit?

I just recently moved from Kansas City to San Diego

I hired a car moving company to move my car from kc to San Diego

when the car arrived its bumper was completely gone, when i confronted them about this they claimed the bumper "was loose"

When i made the claim to... Read more »

William John Light
William John Light answered on May 22, 2020

Don't know why you want to fight with them. You can make a claim with your insurer and get your car promptly fixed. If your insurer recovers from the trucking company, you will get your deductible back.

If you insist, get your car fixed, out of your own pocket, or at least get an...
Read more »

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1 Answer | Asked in Consumer Law and Contracts for California on
Q: I have a vehicle service contract and they are declining a repair. What kind of attorney do I need?

I have a liftetime vehicle service contract for my 2012 Chrysler 300C with 130,780 miles. My shocks are a covered component but they are refusing to cover them stating normal wear and tear on the vehicle. If the suspension is considered normal wear and tear for 130,780 miles I would believe that... Read more »

Scott Richard Kaufman
Scott Richard Kaufman answered on May 21, 2020

Sounds like a fraud to me. I'd seek out an auto fraud attorney and/or someone who handles lemon law. Good luck to you on it.

1 Answer | Asked in Consumer Law for California on
Q: What legal actions can I take for cocked and loaded gun easily accessible in rental car?

Rented car. Smelled like weed and had half a tank of fuel. Rented to use with my small children. A few days in found a cocked and loaded gun. My children had been playing in that car. What action can I take?

William John Light
William John Light answered on May 18, 2020

You can call the police. You have no lawsuit. No one was injured.

2 Answers | Asked in Consumer Law, Contracts, Business Law and Education Law for California on
Q: How should I request a university program in California to return my admit deposit since they have deferred starting?

I was selected in a program that has now deferred their start date due to CoVID. They requested a sizable deposit to secure my position in the program for their initial start date. The program no longer fits my timeline and they have refused to refund the deposit. What can I do in this situation?

John Francis Nicholson
John Francis Nicholson answered on May 20, 2020

I agree with Mr. Kaufman that you may need an attorney to sort this out. However, your question does not indicate whether you have contacted the university directly to find out what there policy is, and what writing is it based on. Some schools have a refund policy based upon a timeline that... Read more »

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1 Answer | Asked in Consumer Law for California on
Q: How do I best protect myself so that if I pay a part owner of a car with lienholder on it, that I get the title?

He needs the money that someone pays to pay off the car. He said that we could call the lienholder together, and they could send him documentation stating the balance is now 0 and that he is the legal owner. However, I do not know if that documentation is good enough. We then discussed he would... Read more »

Daniel Timothy LeBel
Daniel Timothy LeBel answered on May 17, 2020

When manufacturers buy back "lemon" vehicles, they often ask the consumer to get a payoff quote from the lender prior to the exchange. There's no real legal right for the manufacturer to do this written into the statute, but the car company has the money and the consumer has the... Read more »

2 Answers | Asked in Consumer Law, Contracts and Real Estate Law for California on
Q: Contractor malpractice on hazardous material

in Calfornia, a general contractor was hired for condo remodeling.

The condo is contaminated to the extent beyond living and the clean up bill from is hefty. Shall the owner be responsible for the bill only?

Manuel Alzamora Juarez
Manuel Alzamora Juarez answered on May 16, 2020

Did the homeowner’s association know of the Asbestos prior to your purchase of Thr condominium? Was this fact disclosed to you in your closing documents? We’re you aware of the asbestos issue prior to construction? These and many more questions would be raised in a litigation against the... Read more »

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4 Answers | Asked in Consumer Law, Personal Injury, Civil Rights and Constitutional Law for California on
Q: My sister urinated in store while paying for her groceries. Not allowed to use restroom.

Waited in line to enter store. Shopped. Needed to use restroom, but was denied access. Wrapped up her shopping because she needed to urinate. Begged employees to let her use facilities. Was advised to speak to a manager. No manager made themselves available. At check out, she begged cashier again... Read more »

William John Light
William John Light answered on May 11, 2020

Businesses are allowed to restrict bathroom access to employees, unless there is a local ordinance to the contrary.

There is no suggestion that your sister suffered from some medical condition that made here incontinent. However, even if that was the case, I doubt that she has a valid...
Read more »

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2 Answers | Asked in Consumer Law, Civil Rights and Constitutional Law for California on
Q: Can a store deny me service for not being able to buy mask

I sent to my local 99 cent store to purchase battery and they had there security gaurd stop me from entering the store without a mask they said I could not enter and they will refuse service and that it was the law

Daniel Timothy LeBel
Daniel Timothy LeBel answered on May 8, 2020

The security guard was correct. It would be a violation of the law for the store to allow you to enter. Under current state and local county orders concerning the COVID-19 pandemic all patrons of grocery or other retail stores are required to wear masks for their own safety, for the safety of other... Read more »

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1 Answer | Asked in Consumer Law for California on
Q: Can a merchant deduct money from bank without authorization?

My mother and I have the same name. Due to COVID-19 my mother fell behind on payments, including to a leasing agency. Today I noticed the same agency took money from my account. I never shared any of my information with this company, I’ve never dealt with this company. What can I do? How did... Read more »

Daniel Timothy LeBel
Daniel Timothy LeBel answered on May 6, 2020

Dear consumer,

I am sorry to hear about your mother's situation, obviously she is one of many in our country who are struggling financially right now due to the wide-ranging effects of the virus.

Unless you were a co-signer on the lease, this company has no right to acquire...
Read more »

2 Answers | Asked in Business Law and Consumer Law for California on
Q: What area of law governs price gouging and sale or resale of goods that have price restrictions during emergencies?

I don't know what type of lawyer specialty deals with this, so it would be good to know so I can inquire further. I'm trying to figure out what is allowed and not allowed if I had a source of masks from abroad and am interested in making a modest profit (after manufacturing, shipping and... Read more »

Scott Richard Kaufman
Scott Richard Kaufman answered on May 2, 2020

You will want to talk to the attorney general office.

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2 Answers | Asked in Consumer Law and Civil Rights for California on
Q: can we sue airlines for knowingly selling tickets of flights that never take off during cover-19 lockdown?

airlines have already uploaded their may schedule with limited international flights, but still selling tickets of many routes that is not going to operate to collect cash. forcing travelers to buy multiple tickets hoping one of them works.

Louis George Fazzi
Louis George Fazzi answered on Apr 28, 2020

I can't answer hypothetical questions. When you have an actual case in which you suffered injury, damage, loss or harm, then provide all the particulars and we'll see if we can give you any guidance.

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1 Answer | Asked in Consumer Law and Contracts for California on
Q: I financed a car in February from a major dealership two months later the dealership wants the car back do I have to

The reason they gave

* The cobuyer poses an unacceptably high credit risk

Scott Richard Kaufman
Scott Richard Kaufman answered on Apr 24, 2020

WITHOUT looking at the contract, so, this is NOT a legal opinion, NO, you do not have to give the car back.

BUT, right now, IF you get this all in writing, you drove the car for FREE for two months AND you can get a

better deal somewhere else, since rental cars are 5 bucks a day...
Read more »

1 Answer | Asked in Gaming, Consumer Law and Criminal Law for California on
Q: If someone sells a fake cheat program (say, for a video game) to a cheater, could they technically sue for false advert?

I was watching a YouTube video where a programmer created a cheat software, but instead of it helping the player cheat, it actually punishes the cheater instead. (I'll post the link below, if you're curious about watching it. Pretty entertaining if you play PUBG)

Someone in the... Read more »

Dale S. Gribow
Dale S. Gribow answered on Apr 21, 2020

more info needed.

however, anyone can sue for anything at any time.

the issue will be that a lawyer is not going to take a civil case like this on a contingency.

if you can get the police involved then they can investigate and the DA could prosecute.

3 Answers | Asked in Consumer Law, Contracts and Copyright for California on
Q: Would I be liable for manufacturing the packaging for knockoffs items?

Hello, I own a packaging company located in California. We have a client who just put in a very large order for custom boxes for his vape pen/CBD products.

Turns out he's importing generic vape cartridges and CBD products, putting them in nice packaging with known brand names, and... Read more »

George W. Wolff Esq.
George W. Wolff Esq. answered on Apr 18, 2020

What exactly are you doing for him?

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2 Answers | Asked in Consumer Law and Copyright for California on
Q: What legal action can I take against a university that has stolen my camp idea and now created a near identical camp?

Nearly 13 years ago I created my first debate camp for homeschool kids at a private university in California, but recently forced to move locations two years ago because I was told campus space was no longer available (My brand is separate we simply rented space there). So you can imagine my... Read more »

Scott Richard Kaufman
Scott Richard Kaufman answered on Apr 18, 2020

Depending on what your underlying agreement with them said and how much advantage they actually took, like staff members, mailing lists, etc., you may have some leverage to go after them. Seems like this summer that's not gonna happen anyhow, so, in a way, this break is a blessing for you in... Read more »

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1 Answer | Asked in Consumer Law, Civil Rights and Landlord - Tenant for California on
Q: No hot water available in multi family on site laundry facility. Suggested to use public laundry elsewhere. Disabled

There’s a global pandemic with a shelter in place The landlord suggested I use public facility across street as an alternative.

When we have on site laundry, which I pay for, is it illegal to not provide hot water for laundry. I have a documented disability.

They said the water... Read more »

William John Light
William John Light answered on Apr 15, 2020

If your lease specifies that laundry is part of your rental, then the landlord has a contractual obligation to perform. You might be entitled to offset your monthly rental payment as damages. Consult with a landlord tenant attorney or a tenant's rights advocacy group in your area.... Read more »

1 Answer | Asked in Civil Rights, Constitutional Law, Consumer Law and Small Claims for California on
Q: Can I take action if Walmart store let my 13 year old brother purchased a fishing knife w asking for an ID?
William John Light
William John Light answered on Apr 15, 2020

There is no age limit to purchasing a knife, nor a requirement to ask for ID, to my knowledge.

1 Answer | Asked in Consumer Law for California on
Q: At&t added a service to my account that I did not ask for, need or use. They refused to refund my money. What can I do?

At&t added a $30 charge for some remote IT protection. We have a person in our office who takes care of our technology so I do not need Att's $30 service. When I realized the charge I called them and asked for the service to be cancelled and my money refunded. They refused to refund the... Read more »

Scott Richard Kaufman
Scott Richard Kaufman answered on Apr 13, 2020

There is a law. You can also use their own cheat clause (arbitration) against them, by demanding they do it, which would cost them about $5000? Good luck with it!

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