Q: Onslow, NC. Insurance company had shop paint vehicle and backed out after claiming they told me they wouldnt.
Shop has had my truck since January. Been back and forth between shop and insurance about getting supplement filed. Insurance never sent adjuster to look at truck and never sent one to the shop the entire time. Now that the shop has finished all repair work and was finalizing supplement, now insurance company is telling the shop that they talked to ME stating they weren't going to cover damages. Entire time I've never had this brought to my attention, never been told I was denied for any damages, and claim handler has been leading the shop on about the claim. Shop owner even states same thing, approved for the work but once done she(representative) backed out while using me as an excuse and is now IGNORING my phone calls as of the last few weeks (have left multiple messages a week for almost a month) how do I proceed? As an FYI I record all conversations for this exact reason, and have to now arduously look for all contact with this rep.
That's clearly a sticky issue. Probably best to contact someone in management, advising them of your problems.
Maybe the shop can help works thing out, especially if the adjustor said they were covering the costs.
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